Terms and Conditions

The seller and our contact details

Scentric® is the trading brand of SCENTRIC SOLUTIONS TRADING L.L.C, licensed by Dubai Department of Economy and Tourism under trade licence 919746. Our registered address is Office 602, Trade Centre First, Bur Dubai, Dubai, United Arab Emirates, P.O. Box 22001.

Arabic legal name سنتريك سوليوشنز للتجارة ذ.م.م

Arabic brand name سينترك

Contact support@scentric.ae for orders, returns, support and complaints. Staffed hours are Monday to Friday, 09:00 to 18:00 Dubai time, excluding UAE public holidays. The initial human-response target is two working days, not final resolution; messages may be submitted anytime.

The registered address is not a walk-in service point or an unsolicited-return address. Contact support first so we can provide the appropriate instructions and return destination. This process does not reduce an entitlement to a remedy.

Scope and product information

These terms apply to browsing scentric.ae and retail purchases of Pure Aroma Liquids and AURA scent devices through our approved sales process. Product descriptions, the order summary and the relevant policies below form part of the information supplied before purchase. Nothing here excludes rights that cannot lawfully be excluded.

A consultation request is an enquiry, not a confirmed appointment or service contract. Commercial projects, installation, leasing, subscriptions and servicing require a separate agreement identifying scope, charges and responsibilities. These retail terms do not create those services.

Before ordering, check the product size, intended use, device model, included parts, compatible liquids, electrical requirements and care instructions. Do not infer liquid compatibility from bottle size or device appearance. A fragrance liquid is not for ingestion or application to skin unless expressly labelled and approved for that use.

Scent descriptions explain a fragrance profile. Perception, room conditions, ventilation and device settings affect the experience. Any coverage or consumption figure must be read with its stated conditions. These variations do not justify disregarding a defect or a materially inaccurate description. We will not substitute a fragrance, model, quantity or accessory without your agreement.

Placing and accepting an order

Review the items, delivery address, available service, payment details and total before ordering. You must be legally able to enter the transaction or have the necessary authority. Provide accurate information and do not use another person's payment details without authorization.

Our communications will identify when the order is accepted. If a stock, payment, address or product-eligibility issue prevents fulfilment, we will explain it and the available lawful options. We will not increase an accepted order's price without your agreement.

For a material price or description error, we will explain the correction before proceeding. If you do not agree, we will not charge you for a replacement transaction and will return any sum that must be refunded. This is not a right to cancel valid orders arbitrarily.

Orders for Saudi Arabia, Kuwait, Bahrain, Qatar and Oman require a quotation before payment. The quotation must confirm product eligibility, shipping, relevant duties and taxes, and the delivery basis. P04 explains that process; it is not direct international checkout by default.

Prices and payments

Prices are shown in AED unless a quotation expressly states otherwise. Before you commit to pay, we show the product total, applicable tax treatment, delivery charge and any other mandatory charge. Advertised taxable consumer prices follow the applicable inclusive-pricing requirements. We provide the required invoice and Arabic information where required.

UAE online card payments are processed through Ziina. We do not offer cash on delivery. No other online payment provider is offered under this policy. If optional store credit is later made available under the separate approved terms, an available balance may be used with any remainder paid through Ziina; the feature is not available merely because it is described in this review draft.

Your bank may apply its own charges or conversion rate; these are not Scentric® fees. Our support team will not ask for a card security code, password or one-time authentication code by ordinary email or chat. Refund routes are described in P05; a failed card refund is not consent to store credit.

Delivery and after sales

P04 covers delivery services, timing and parcel problems. P05 covers cancellation, refunds and the separate voluntary return offer. P06 covers AURA warranty and care; P07 covers safety. The information agreed for your order will not be replaced retrospectively by a later policy version.

Fair website use and disputes

Use the website for legitimate enquiries and authorized transactions. Do not interfere with security, misuse accounts, impersonate another person or submit malicious code. We may take proportionate protective action while preserving a practical route to order records, support and lawful remedies.

Scentric®'s content and brand rights remain protected. Do not imply endorsement, misrepresent product origin or reuse protected material commercially without authority. Linked third-party services are not part of your order.

If events outside our reasonable control affect fulfilment, we will explain the impact and options rather than impose an indefinite suspension. Contact us through P08 if a problem remains unresolved. Applicable UAE law governs these terms, without excluding mandatory consumer protections that apply to the transaction or destination.

Changes are prospective unless law requires otherwise; existing-order terms remain available for support and disputes.