Delivery policy

UAE delivery options

Available services and their final charges are shown at checkout for the address and products in your order. Delivery charges apply at every order value; there is no free-shipping threshold. Do not assume an expedited service is available for an address unless it is offered for that order.

Standard: delivery in 3 to 5 calendar days. Express: delivery in 24 to 48 elapsed hours. Premium: delivery in under 24 elapsed hours. Calendar days and elapsed hours include weekends and UAE public holidays wherever the selected service is offered.

The UAE delivery clock starts when the order is confirmed and includes preparation time. A prepaid order also requires confirmed payment before the clock starts; where payment is confirmed later, that confirmation completes the starting conditions. There is no additional undisclosed preparation period added after that point.

Deliveries take place between 08:00 and midnight Dubai time, including weekends and holidays where the service is offered. These hours are separate from the support team's working hours. Any address-specific restriction or service condition must be shown before you commit to the order; no unapproved cut-off is implied by this policy.

GCC orders outside the UAE

For Saudi Arabia, Kuwait, Bahrain, Qatar and Oman, request a quotation first. Before accepting payment, we confirm product eligibility, shipping charges, relevant duties and taxes, and the delivery basis. Charges depend on the order size, weight, dimensions and destination. The quotation must explain the allocation of any destination charges; we will not leave a material charge undisclosed.

The delivery estimate is 3 to 7 working days from confirmed payment, including preparation. Working days and holidays follow the carrier's destination-specific calendar, stated in the quotation. Do not substitute the UAE support calendar or add an undisclosed dispatch-preparation period. Import restrictions and fragrance-liquid transport acceptance must be checked for the actual items and route.

A cross-border quotation does not remove mandatory consumer rights that apply at the destination. If a restriction prevents lawful delivery, we will explain the available options rather than accept payment on an unsupported assumption.

Preparing and tracking the order

Provide a complete delivery address and a contact number needed for the delivery. Include only necessary access instructions, not passwords or unrelated personal information. Contact support@scentric.ae promptly if an address needs correcting. After dispatch, a change may not be possible; any permissible extra charge must be explained and agreed before it is incurred.

We will provide the dispatch or tracking information supported by the selected service. The delivery partner receives the information needed for fulfilment, as described in P02. We will not substitute a fragrance, model or quantity to avoid a stock delay without your agreement.

Receiving the parcel

Check for visible damage, leakage or missing items when practical. Photographs of packaging, labels and the affected item can help an investigation. A signature, delivery photograph or failure to report damage immediately does not by itself remove a statutory right.

Do not use an electrically damaged device or handle a leaking product unsafely. Follow P07 and contact support. Do not post fragrance liquid back by an ordinary method until we confirm appropriate return instructions. The registered office is not an unsolicited-return location.

Failed delivery and delays

If access is unavailable or the address needs clarification, we will work with you on the available options. Any lawful re-delivery charge must be disclosed and explained before it is incurred. A failed attempt is not an automatic forfeiture of the product price.

If tracking is inconsistent, the delivery window has passed or a parcel is missing, contact support with your order reference. We will investigate with the carrier and explain the next step. A carrier's “delivered” status is not an automatic transfer of every loss to you. If we cannot fulfil the contract as agreed, applicable cancellation, replacement or refund rights remain available, including where delay makes goods unusable for the agreed purpose.